macanhoki Privacy Policy

This page describes what we collect when you use macanhoki and how we keep that data protected. We collect personal information only to deliver our sportsbook, casino, and slot services, process your payments via DANA, e-wallet, mobile banking, and bank transfers, and comply with local gaming and financial regulations. Our privacy commitments apply uniformly across all users in supported jurisdictions.

We do not sell your data to third parties. We do share certain information with payment processors, identity-verification vendors, and regulatory authorities only as required by law. Our servers and backup systems may be located outside your physical jurisdiction; data is encrypted in transit and at rest. You have the right to access, correct, or request deletion of your personal information at any time.

Please read this policy carefully. By accessing macanhoki, you acknowledge that you have read and understood our data practices. If you have questions about privacy, contact our support team via email or live chat.

What data we collect at macanhoki

We collect personal information in three categories: identification data, account activity, and transaction history. Identification data includes your full name, date of birth, government-issued ID number (KTP), phone number, and email address. We collect this during account registration and KYC (Know Your Customer) verification. Identity verification is mandatory to comply with anti-money-laundering (AML) law and local gaming regulations across all supported jurisdictions.

Account activity includes login timestamps, device information (IP address, browser type, operating system), betting history, casino game sessions, and withdrawal requests. We track this to detect fraud, prevent unauthorized access, and settle disputes. Transaction history includes deposit and withdrawal amounts, payment method used (DANA, e-wallet, mobile banking, local payment, etc.), timestamps, and bank account or e-wallet reference numbers. We retain transaction records for six years to satisfy regulatory reporting obligations.

We do not collect sensitive health data, biometric information beyond ID verification photos, or family details. We collect location data only via IP address; we do not require GPS permission on your device.

How we use your data on macanhoki

We use your data for four primary purposes: service delivery, compliance, fraud prevention, and account recovery. Service delivery means processing your account registration, handling your deposits via online payment or bank transfer, settling your bets on Liga 1 or Piala AFF, and enabling live-dealer or slot game access. We also use your data to communicate with you—sending confirmation emails, settlement notifications, and support responses.

Compliance requires us to verify your identity against sanctions lists and AML databases, report large transactions to financial authorities, and maintain records for regulatory audits. We do this using third-party identity-verification services and government databases. Fraud prevention involves analyzing your account patterns for unusual activity—for example, a withdrawal request from a new IP address triggers a secondary verification step. Account recovery means we can reset your password or restore access using your government ID and phone number if you lose your original credentials.

We do not use your data for marketing or targeted advertising unless you opt in. We do not create automated profiles or use machine learning to predict your behavior. We analyze aggregate usage data (e.g., "thousands of users access card games on Sundays") but never individual betting patterns for profiling.

Third-party processors and data sharing

We share your data with third-party service providers only as necessary. Payment processors (e.g., e-wallet, mobile banking, local payment payment gateways) receive your transaction details to settle deposits and withdrawals. Identity-verification vendors receive your government ID photo and selfie to confirm your identity against national registers. These vendors operate under confidentiality agreements and use your data only for the specified purpose.

We also share data with regulatory authorities, law-enforcement agencies, and gaming commissions when legally required. For example, if we detect suspicious account activity or receive a subpoena, we may disclose relevant account information. We do not resist such legal requests unless prohibited by law. Individuals in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan) may contact us to learn if we have disclosed their data to authorities.

We do not share data with third-party marketers, social-media platforms, or data brokers. Our partner vendors sign data-processing agreements stipulating that they cannot resell or repurpose your information.

Your rights regarding macanhoki data

You have the right to access all personal data we hold about you. Submit a written request to our privacy team; we will provide a copy within 30 days. You have the right to correct inaccurate data—for example, if your email address is misspelled, we will update it immediately. You have the right to request deletion of non-essential data, though we retain identification and transaction records per regulatory requirement.

You also have the right to data portability: we can export your account information in a machine-readable format (e.g., CSV) upon request. If you believe your rights have been violated, you may lodge a complaint with your local data-protection authority. We will cooperate with any investigation or audit initiated by such authorities.

To exercise any of these rights, contact our support team via email or live chat. Include your account ID or registered email address. We will verify your identity before processing your request and provide written confirmation of any action taken.

Cookies and tracking on macanhoki

We use cookies to maintain your session, remember your login credentials (if you opt in), and track site performance. Session cookies expire when you log out. Persistent cookies are stored for up to one year and allow you to remain logged in across browser restarts. We do not use third-party cookies or pixel tracking.

You can disable cookies in your browser settings, but doing so may limit your ability to access macanhoki services. We do not track you across third-party websites or use remarketing services. Our analytics measure aggregate traffic only—page views per hour, device type distribution—not individual user behavior.

Summary: macanhoki privacy commitments

We at macanhoki collect personal information to provide sportsbook, casino, and slot services; process payments via DANA, e-wallet, mobile banking, and bank transfers; and comply with local gaming and financial law. We do not sell your data to third parties. We share information only with payment processors, identity vendors, and regulatory authorities when legally required. All data is encrypted in transit and at rest.

Your rights include access, correction, deletion (where permitted), and data portability. You may request any of these by contacting our support team. We retain identification data indefinitely to comply with regulatory requirements; transaction records are kept for six years. This policy applies uniformly to all users in supported jurisdictions and is reviewed annually for compliance with changing data-protection laws.

For privacy questions or to exercise your data rights, contact our support team via email or live chat. We maintain response windows of one to two business days for all privacy requests. Services are available only where local law permits.